Most Problems are:
Affected Cities:
Chennai
Comments about Hathway
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Information about Hathway
Hathway Cable & Datacom is a major provider of cable television, high-speed data and digital audio services in India. Hathway has come to be known as one of the big players in the delivery of home entertainment and internet access sectors in those Indian cities where it has a presence.
Outage Map
Outage history
Reported problems on 23.04.2025:
There were a total of 7 Problems at Hathway. Cities that were most frequently affected: Chennai, Kolkata, Porur
Reported problems on 22.04.2025:
There were a total of 20 Problems at Hathway. Cities that were most frequently affected: Bengaluru, Chennai, Hyderabad, Lucknow
Reported problems on 21.04.2025:
There were a total of 88 Problems at Hathway. Cities that were most frequently affected: Bengaluru, Hyderabad, Chennai, Mumbai, Kolkata
Reported problems on 20.04.2025:
There were a total of 9 Problems at Hathway. Cities that were most frequently affected: Bengaluru, Chennai, Hyderabad
Reported problems on 19.04.2025:
There were a total of 7 Problems at Hathway. Cities that were most frequently affected: Bengaluru, Mumbai, Hyderabad, Delhi
Reported problems on 18.04.2025:
There were a total of 10 Problems at Hathway. Cities that were most frequently affected: Bengaluru, Mumbai
Reported problems on 17.04.2025:
There were a total of 2 Problems at Hathway. Cities that were most frequently affected: Hyderabad
Sunil 16 hours ago
Pathetic experience. Affected entire Bangalore. 3 days of nonstop fluctuations. Customer care number is not reachable or invalid. App isnt working to lodge a complaint. At least company should have sense to send sms or some update to its users. 3days was hell for people who worked from home. Waiting for my billing cycle to switch to other isp. 560032
Thamizhselvan 1 day ago
Intermittent disconnection in the past week. Nobody responded Chennai 600037. Worst ever service and I am going to switch my internet provider soon
Bro 2 days ago
560008 please respond hathway i m cancelling my connection n picking airtel
Arman 2 days ago
BULLSHIT ISP, NOT EVEN ANSWERING CALLS SINCE MORNING 560043 + Bangalore
Kamal 2 days ago
Worst service provider. No connection since morning
Rupa 2 days ago
Bogous
Mujkina 2 days ago
Frustrated with Hathway. This company is a great example of sell once and forget. Zero ways of reaching out to contact center. Fluctuating internet since last 3 days and zero since last 3 hours.
GR 2 days ago
Hi hathway team, Please have a look at high priority, no internet since from the 9 pm IST, please this is too much man
Raj S 2 days ago
I believe JIO owns it now for the last few years.
Raj S 2 days ago
Am facing this issue as well for the last one week. Using for more than 10 years now. @hathway please update in your website about the issues and what is going on. Really terrible.
Abhishek 2 days ago
Hathway down since 9 pm in Hyderabad 500032
Murthy 2 days ago
Dear Mr. Tavinderjit Singh Panesar, I am writing to express my extreme dissatisfaction with the current state of your network services and the complete lack of functional customer care. For the past ten days, we have been consistently experiencing significant network issues, including dropped connections and slow speeds. Today, we have absolutely no connection whatsoever. To make matters worse, all of your listed contact numbers appear to be non-operational, as we have been unable to reach anyone for assistance. The complete lack of response is unacceptable. Frankly, the current situation leads me to believe that your customer service is entirely non-existent. The level of service we have received is, without exaggeration, the worst I have ever encountered. This persistent network failure is causing significant disruption and issues with our work. The unreliability of your broadband connectivity is now so severe that it is jeopardizing our jobs. Consequently, we will be forced to consider penalties for the losses incurred due to your service failure. While I understand that technical difficulties can occur, the prolonged nature of this problem and the inability to contact your support team are deeply concerning. I sincerely hope that this is not a widespread issue affecting other customers in Bangalore and beyond. I expect an immediate response and a swift resolution to these network problems. If the situation does not improve drastically and promptly, we will be forced to explore alternative service providers and pursue compensation for the damages caused.
Swathi 2 days ago
560097 Bangalore. Completely zero service from hathway. I had to take leave from my office today as I work in night shift. I missed an important meeting because of this. This is totally not taken for. App is not working. Diva is not working. Seriously can't use mobile internet for everything. Since a week it was fluctuating and now it's completely gone
Nilesh 2 days ago
I've been facing the internet disconnectivity from last 3 days and this is the worst, no help from customer support/hathway app stopped working. More so over, there is no internet connection from last 1.5 hours which is really annoying because I've no other way to get internet. I hope it gets fixed soon. Bangalore - 560033
Ram 2 days ago
Hathway connection is full down from last 1 hour It was disconnecting and connecting from morning now not able to connect no response from customer care and app also hathway app also not responding
Roshini 2 days ago
560036 - random disconnections throughout the day from the last few days. Today was the worst of all. Working from home has become so difficult. In middle of meetings the internet is disconnecting. How do we put trust in hathway when it’s disrupting our daily bread and butter. There is absolutely no customer support. The phone numbers are not attended. No response to email. For what am I making my monthly payments if the service is like this??? Horrible!
Rk 2 days ago
Hathway network is terribly unstable from past 3days no response and proper customer services. 560076
Esskay 2 days ago
Bangalore 560076: Total blackout of Hathway. No ISP Self-care, No Diva support. No functional Cust.support phone numbers. Even website is down. Huge impact and loss at work. Unfortunate to have depended on this untrustworthy service provider
Naveen 2 days ago
My hathway internet is down. I have no other choice than this connection. I am not able to raise complaint on app also. It’s not working at all
Esskay 2 days ago
Bangalore 560076: Total blackout of Hathway. No ISP Self-care,No Diva support. No functional Cust.support phone numbers. Even website is down. Huge impact and loss at work. Unfortunately to have dependes on this untrustworthy service provider
Akshay 2 days ago
Hathway net is down even the app is not working in bangalore
Rakesh 2 days ago
Hathway down from last 1 hr, is slow from past 3 days. Bangalore - 560095.
Akshay 2 days ago
560089
Santhosh 2 days ago
Down down down completely frustrated since last one week frequently disconnected and worst Customer support 560012
Smita 2 days ago
Hathway down. Zero customer support. Last 3 days it was running slow. Now totally down. Whine to report?
Murthy 2 days ago
Over the last 10 days, I've been facing a slow network and disconnection frequently. now not connecting no answering calls or requests not taking. 560036 Bengaluru
Mahesh 2 days ago
Internet is down their website also down
Venkatesan 2 days ago
Hathway broadcast very slow past few days. Pin 560102
Ranjith 1 year ago
Hathway down in bengaluru today. Very bad customer care. Says all executives are busy
Pavi 1 year ago
Hathway down ..chennai 20
Sudhir 1 year ago
NO Internet connection at Bangalore Today. Customer care is dead. This is Proabably worst service provider in India
Ashok 1 year ago
Issue is going on in Adambakkam area, technicians are not attending the call. It's been 6 days not moving anything. Online customer care is worst only the automated Diva robot is responding. No proper escalation channel. Looking to change the provider. Chennai 600088.
Vignesh 1 year ago
Still the issue not solved they said within 72 hours they will resolve the issue it's been more than 5 days and Still giving fake promises to me and the customer care people speaking with so much of attitude and telling we can work like this only its our wish .
Vignesh asokan 1 year ago
From yesterday morning its not working and no response for the tickets raise also and no customer care number working..... worst service.......keelkatalai 600117
Gayathri 1 year ago
Hathway is down from cyclone.Complaint registered it's been one month still no person contacted almost 5 complaints registered for same connection.Even I call local hathway person they blocked my number because it is always busy and not picking the call.My one months recharge amount vent in vain.I don't know still how many more months it take to fix.600097 Chennai
venkat G 1 year ago
From December 6 to December 27, Hathway Internet has been consistently non-functional. Despite raising multiple tickets, they remain unresolved and are automatically closed after 24 hours. Hathway's service has been extremely poor, and I am considering seeking a refund in order to switch to a more reliable service provider.. Zip code : 600044 City: Chennai Hathway acc number : 1170003979
Praveen Kumar 1 year ago
Internet is down from Dec 10 till today Dec 23. It has been full two weeks of no internet here in Anakaputhur, Tambaram. Such a worst service by hathway. Other broadbands have managed to get their services up and working. Hathway better shut down your business in Chennai.
Anbarasan 1 year ago
Internet is down from dec 05 to till 20 Dec 2023 - Pallikaranai 600100
Sarathy 1 year ago
The staff has not provided a good response on the internet outage that began on December 4 and is still ongoing. They have only advised us to wait, but it would be better for the customers if they could provide a precise time frame.
prabhu 1 year ago
No connection nearly 1 week. Called customer service multiple times, no proper resolution. Worst service, will disconnect.